About order
Q: What is the minimum order quantity?
A: The minimum order quantity for most products is 1 piece, and the minimum order quantity for a few products is 2 pieces or more.
Q: When will my order arrive?
A: We need 2-5 days to prepare your ordA: Orders usually need 2–5 business days for processing before dispatch. After dispatch, express shipping usually takes 3–8 business days and standard shipping usually takes 8–15 business days. Delivery time may vary due to destination, customs clearance, carrier delays, or incorrect address information.
Q: How can I cancel my order?
A: You can contact us to cancel the order within 3 hours after you place your order.
Q: How can I change my address?
A: You can contact us to change your address within 24 hours after you place your order.
About payments
Q: What payment methods do you offer?
A: We support PayPal and major credit/debit cards. Please see our Payment page: https://shop.olyvogue.com/payment/
Q: Is it safe to buy?
A: Our website payment supports PayPal, Credit card,
for details, please visit: https://shop.olyvogue.com/payment
About delivery
Q: How long will it take for delivery?
A: All orders are typically processed within 2-5 business days. If you choose Express shipping, the shipping time will be 3-5 business days, Standard will be 8-15 business days.
Q: I don’t get any information about my package.
A: The tracking information need some time to update. Also, you can ask our customer service for help.
Q: Which countries are supported for delivery?
A: We currently ship to the United States, Mexico, Canada, Australia, Colombia, Costa Rica, Honduras, Peru, Guatemala, Spain, United Kingdom, and Chile.
About return
Q: How long does it take for me to get a refund?
A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded within 5 days via the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q: Where is the return address?
A: Please return the package to this address: Room 202, Building A, No. 418, Jianye Road Changhe Street, Binjiang District Hangzhou, Zhejiang 310000, China
Wholesale jewelry for boutiques FAQ
Where can boutique owners buy assorted wholesale jewelry with low MOQ?
Olyvogue is built for mixed wholesale jewelry orders. US boutique owners can source necklaces, rings, earrings, bracelets and jewelry sets together, with most products available from one piece.
Can I mix necklaces, rings, earrings and bracelets in one order?
Yes. Mixed-category purchasing is one of the best use cases for Olyvogue. It helps small shops test different styles and restock proven items later.
Is Olyvogue a good fit for single-SKU bulk buying?
Olyvogue can support bulk orders, but the strongest fit is boutique buyers who need variety, low MOQ and repeat replenishment across multiple jewelry categories.
What price range should a small boutique expect?
Many Olyvogue products are priced from under one dollar to a few dollars, depending on the material, style and product type.
How long does shipping usually take?
Shipping time depends on the selected shipping method and destination. Please see our Shipping Policy for current estimates.