Privacy Policy
This Privacy Policy describes how shop.olyvogue.com (the “Site,” “OlyVogue,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from the Site, or otherwise communicate with us. By using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following categories of personal information:
Device and usage information. When you visit the Site, we automatically collect certain information about your device and your interaction with the Site, including your web browser type and version, IP address, time zone, the pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We collect this information using cookies, log files, and similar technologies (see “Cookies” below).
Order information. When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, email address, phone number, and payment information (such as credit card or other payment details, which are processed securely by our payment providers).
Customer support and account information. When you create an account, place an order, or contact us for support, we may collect the information you choose to provide, such as your name, email address, phone number, and the contents of your messages.
We refer to all of the above collectively as “personal information.”
2. How We Use Your Information
We use the personal information we collect to:
- Provide, operate, and maintain the Site, and process and fulfill your orders, including arranging shipping and providing invoices and order confirmations;
- Process your payments and help prevent fraud or other unauthorized or illegal activity;
- Communicate with you, including responding to your inquiries and providing customer support;
- Send you information about our products, services, and promotions where permitted by law and in line with your preferences;
- Improve and optimize the Site, our products, and our marketing; and
- Comply with our legal obligations and enforce our terms and policies.
3. How We Share Your Information
We share your personal information with service providers and other parties in order to operate our business, including:
- Hosting and platform providers that host the Site and store our data;
- Payment processors (such as PayPal and our card-payment provider) that process your payments;
- Shipping and logistics providers that deliver your orders;
- Analytics and advertising providers, such as Google (Google Analytics) and Meta Platforms (the Facebook/Meta Pixel), as described in “Behavioural Advertising” below; and
- Legal and regulatory authorities, where required to comply with applicable law, respond to a lawful request (such as a subpoena or court order), or to protect our rights, property, or safety, or that of others.
We do not sell your personal information for money.
4. Cookies
A cookie is a small file placed on your device when you visit a website. We use cookies and similar technologies to operate the Site, remember your preferences and shopping cart, understand how the Site is used, and support our marketing.
Cookies necessary for the Site to function (set by WordPress and WooCommerce), for example:
| Name | Purpose |
|---|---|
| woocommerce_cart_hash | Helps the Site keep track of the contents of your cart. |
| woocommerce_items_in_cart | Helps the Site keep track of the contents of your cart. |
| wp_woocommerce_session_* | Stores a unique identifier for your session so your cart and account function correctly. |
| wordpress_, wp-settings- | Set when you log in or manage your account, to keep you signed in and remember your settings. |
Analytics and advertising cookies, for example:
| Name | Purpose |
|---|---|
| _ga, _gid, _gat | Set by Google Analytics to measure and report on how visitors use the Site. |
| _fbp, fr | Set by the Meta (Facebook) Pixel to measure and deliver advertising. |
Most browsers let you control or delete cookies through their settings. Blocking some cookies may affect how the Site works. You can learn more about cookies at www.allaboutcookies.org.
5. Behavioural Advertising
We use your personal information to provide you with targeted advertising and marketing communications that may be of interest to you. For example, we use Google Analytics to understand how customers use the Site (you can read Google’s privacy practices at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout), and we use the Meta (Facebook) Pixel to measure and deliver advertising.
You can opt out of targeted advertising through the following:
- Google: https://www.google.com/settings/ads
- Meta / Facebook: https://www.facebook.com/settings/?tab=ads
- Digital Advertising Alliance: https://optout.aboutads.info/
- Network Advertising Initiative: https://optout.networkadvertising.org/
6. Your Rights
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to access the personal information we hold about you, to ask that it be corrected, updated, or erased, and to port it to another service. Where we rely on your consent, you may withdraw it at any time. To exercise these rights, please contact us using the details in the “Contact Us” section below. We process your personal information on the following lawful bases: your consent; the performance of our contract with you; compliance with our legal obligations; and our legitimate business interests, where these do not override your rights.
If you are a resident of California, you have the right to request access to the personal information we have collected about you, to request that it be deleted or corrected, and to know whether and how we share it, subject to certain exceptions. We do not sell your personal information. To exercise these rights, please contact us using the details below. You may also designate an authorized agent to submit a request on your behalf.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When you place an order, we retain your order information for our records unless and until you ask us to erase it.
8. International Transfers
The information we collect may be processed and stored on servers operated by our hosting and service providers, which may be located in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps to ensure it is treated in accordance with this Privacy Policy and applicable law.
9. Children’s Privacy
The Site is intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so that we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page and revise the “Last updated” date below.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to make a request or a complaint, please contact us:
OlyVogue Email: [email protected] Address: JDC INVESTMENT HOLDING CO LIMITED
UNIT 08 15 F WITTY COMM BLDG, HONGKONG, HKG, Hong Kong (SAR)
Last updated: June 22, 2026